Refunds & Returns Policy

Order cancellation

All orders can be cancelled before they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products if:

We do not issue the refund if:

NOTE

Instead of returning items, you can contact us for a full refund. Why? Because returns run counter to our emphasis on sustainability; every return has a carbon footprint. You can tell us what went wrong, send along a picture, and we’ll give your money back in full. Then, if possible you can donate your product to a local charity or recycle it.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to us through the Contact Us page.

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