Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

My order is late. Should I be worried?

If your order is late, don’t panic. All you need to do is just login to your account and use the tracking code you received when your order shipped. The tracking code will provide you with the information status of your order. You can also look up that information here.

However, if you didn’t get your tracking code and your order is late, you can send an email to support@digitalpianoplanet.com. We will respond to you as soon as possible and look into the case.

How fast do you respond to Customer emails?

We respond to emails within 30 minutes. But sometimes we might take longer within 24 hours if the email requests are too many. We would kindly ask you to bear with us during that time.

Is your customer support reliable?

Absolutely! We strive to deliver the best customer experience. You can rest assured we are here to serve you better. You can also reach out to us through our social media pages and we’ll be happy to respond. Therefore, you don’t have to worry about placing an order with us because we are not only reliable, but also trustworthy.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

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